Support Center
Contact Us
General
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9
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What is a nature house?
Where are our nature houses?
Are nature houses on holiday parks?
Where can I find more information about a nature house?
Do you also have nature houses for sale?
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Book
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16
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How can I book a nature house?
Can I take an option?
Can I also book a different period?
Can I book a naturehouse for a long term?
Maximum rental period
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Payment
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12
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What payment options are there?
On which account can I transfer the booking amount?
Who should I pay?
When do I have to pay?
Has my payment been received well?
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Payment by SEPA Bank transfer
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8
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How do I receive the IBAN for my SEPA bank transfer?
Why does the reference code change when I reopen the SEPA payment page?
How do I pay the remaining balance by SEPA bank transfer?
I have entered an incorrect payment reference, what now?
Why do I receive payment reminder emails although I have paid?
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Cancellations
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5
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Can I revoke my booking request?
How do I cancel my booking?
What are the cancellation conditions?
My booking has been cancelled by the landlord, what should I do now?
If I do not pay on time, will my booking be canceled?
My stay
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11
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Check-in times, check-out times and key handover
What are the arrival / departure times?
Can I arrive / depart at a different time?
Are bed, bath and kitchen linen available in the naturehouse?
What to do if there is nobody at the naturehouse on arrival?
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Security deposit
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4
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Do I need to pay a security depost?
Who is liable for damages?
What should I do if my accommodation is not in order?
When will I get the deposit back?
Insurance
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2
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Where can I find the general terms and conditions of the Allrisk cancellation insurance?
How does the short term cancellation insurance via natuurhuisje.nl, natuurhuisje.be or naturhauschen.de works?
My account
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8
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Can I book a naturehouse without an account?
What can I do in my account?
How do I create an account?
I can no longer log in. What now?
I've lost my password. What now?
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The advertisement
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9
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How do I see which nature houses are still available?
How can I see if a naturehouse is available?
Where is the naturehouse located?
Can I receive the address of the naturehouse?
Can I bring a dog?
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Nature projects
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3
)
Why did you stop planting trees in Africa?
What kind of nature projects are you going to support?
Where are the nature projects you contribute to?
Reviews
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3
)
How do I leave a review?
Content guidelines reviews
What to do with a complaint?
Press contact
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1
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I am a journalist or blogger, how do I contact you?
