FAQ for Guests Support Center

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Who should I pay?

As soon as a booking request has been made, the landlord of the nature house has to accept it. Once that has happened, there are three types of payment options:

Nature.house offers an online payment service, where the payment is arranged at many houses by Nature.house. In such a case the payment options are stated in the advertisement of the house. After acceptance of the booking by the landlord, you receive as guest by e-mail the link to the page where the payment terms are stated and where the payment can be made. Nature.house will keep you informed of the payment status by e-mail. Despite the fact that Nature.house arranges the payment, it is the landlord who takes personal contact with his / her guests to inform them about the key handover, address details and arrival and departure times.
If payment is made through the landlord, the booking must also be approved first. After this has happened, he / she will contact you in the short term by e-mail or telephone about the payment, key transfer, address details and arrival and departure times.
A number of nature houses from our offer are offered by a tour operator. If this is the case, then this tour operator will send you a confirmation email within a few minutes of placing the booking. Here you will find the lease and invoice, with further information about the payment method.