What to do with a complaint?

If your stay is not to your liking, we advise you to make your complaint known directly to the landlord of the nature house. Important to do this directly during the stay so that the landlord can still try to solve your complaint (s). It is important to gather as much evidence as possible so that you can also show this to the landlord.

If you have a complaint about Nature.house, please contact us via info@nature.house. You will receive a response within 14 days.

Complaint about the house

Is a house not clean? Does the house not correspond to the advertisement? Or are certain facilities not available?

Step 1. I discover a complaint about the cottage. Here, it is important to collect as much evidence as possible so that you can also show this to the landlord. 

Step 2. Contact the landlord (it is important to do this during the stay).

Step 3. The landlord can then provide a solution

Step 4. Don't get a response from the landlord or can't work things out with the landlord? Then contact Nature House.

Step 5. Nature House will then contact the landlord as an intermediary and see what is possible in terms of a solution.

Complaint about a landlord

Step 1. I have a complaint about the landlord of the house.

Step 2. Contact the landlord, discuss the complaint and see what is possible in terms of resolution.

Step 3. Can't find a solution with the landlord? Then contact Nature House.

Step 4. Nature House will then contact the landlord as an intermediary and see what is possible in terms of a solution.

Complaint about deposit. I am not getting my deposit back. What should I do now?

Step 1. Did damage occur during the stay? Then a landlord may withhold the deposit or part of it.

Step 2. A landlord can prove what the damage is and therefore withhold the deposit.

Step 3. Should you disagree with this decision, you can contact a landlord about this.

Please note: If you cannot reach a solution between you and the landlord, Nature House can, without obligation, act as an intermediary. The booking is concluded between guest and landlord, Nature House cannot provide a solution as an intermediary. However, we can always help where necessary.

Contact details landlord

The landlord's contact details can be found in the booking confirmation you received after making the booking. These can be found in the e-mail "Yes, your booking has been approved". If you have a guest account, you can also find the landlord's details under "bookings" in the guest account.

Nature House can be reached by phone every working day from 09:00 to 17:00 on the telephone number +31 85 888 3337 and via the e-mail address info@nature.house On Saturdays we can only be reached by mail until 16:00 and on Sundays we are closed.