FAQ for Guests
Where are our nature houses?
Where can I find more information about a nature house?
Do you also have nature houses for sale?
Are nature houses on holiday parks?
What is a nature house?
Can I book a naturehouse for a long term?
Maximum rental period
Can I take an option?
When is my booking request a final booking?
Can I also book a different period?
Payment and cancellations
What are the costs for canceling my booking?
Who should I pay?
Do I still have to pay a deposit?
Can I cancel my booking?
Has my payment been received well?
Check-in times, check-out times and key handover
What should I do if my stay is not in order?
What are the arrival / departure times?
Can I arrive / depart at a different time?
Do I have to pay a deposit?
Which insurance policies can I take out?
Can I take out a cancellation insurance?
What does an Allrisk cancellation insurance do not cover?
What am I reimbursed with an Allrisk cancellation insurance?
What does an Allrisk cancellation insurance cost?
Posting content guidelines
How do I create an account?
Can I change my email address?
Can I book a naturehouse without an account?
I do not receive an activation or confirmation email. What now?
Where is the naturehouse located?
Is there an public transport opportunity near the naturehouse?
How many pets can I bring?
How is the order of results determined?
Can I bring a dog?
Why do we plant trees?
What do we plant trees for?
Since when do we plant trees?
Where are the trees planted exactly?
Why are the trees planted in Madagascar?
Content guidelines reviews
What to do with a complaint?
How do I leave a review?