FAQ for Guests Support Center

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What are the cancellation conditions?

The amount you lose after cancellation depends on the date you cancel. The later you would cancel and the closer you would get to the booked stay, the less you will get back. 

We apply the following cancellation policy:

Please note:


You book a house on 5 January 2023 for the period 10-12 October 2023. On 7 January, the landlord approves the booking, at which point you have 24 hours to cancel your booking free of charge. If you cancel the booking on 22 January, the cancellation fee is 30% of the travel sum.