What are the cancellation conditions?
The host of the property you book uses one of two cancellation policies for free cancellation. You can see which policy applies in the property listing and during booking. These are the cancellation policies:
Free cancellation within 24 hours: You can cancel your booking free of charge within 24 hours after the booking is approved. You're then entitled to a full refund of the rental amount and the deposit (if applicable).
Free cancellation within 7 days: You can cancel your booking free of charge within 7 days after the booking is approved. You're then entitled to a full refund of the rental amount and the deposit (if applicable). This 7-day period only applies when the arrival date, at the time of booking, is more than 28 days in the future. If the arrival date is within 28 days at the time of booking, you can cancel free of charge within 24 hours after approval.
Cancellation up to the 42nd day before the start of the stay: You'll get 70% of the rental amount refunded and 100% of the deposit (if applicable).
Cancellation from the 42nd day to the 28th day before the start of the stay: You'll get 40% of the rental amount refunded and 100% of the deposit (if applicable).
Cancellation from the 28th day to the first day before the start of the stay: You'll get 10% of the rental amount refunded and 100% of the deposit (if applicable).
In case of cancellation on the first day of the stay or later: You won't get any of the rental amount refunded, but you will get 100% of the deposit (if applicable).
Please note:
The rental amount here refers to the bare rental sum plus all additional costs (excluding the deposit).
Our service fee of €9.95 is not refunded in case of cancellation, unless it concerns a free cancellation. * Bookings made from July 1, 2026 onward have no service fee.
Only once the host has approved the booking request and the free cancellation period (24 hours / 7 days) has expired, is the booking final and does the rental agreement come into effect.
The statutory right of withdrawal is excluded for the rental of holiday homes. If a booking (request) needs to be cancelled or withdrawn, please let us know as soon as possible.
If you've taken out insurance and had to cancel your reservation for a valid and demonstrable reason under that insurance, you may be entitled to reimbursement. Please contact your insurance provider for this.
For a rescheduled booking, we use the original arrival date. If your booking has been rescheduled to a later date and you need to cancel the booking later than the original arrival date, the cancellation costs will be 100% and you will not receive a refund.
We use the date on which the cancellation was reported to us as the cancellation date. For example: if you send us an email on August 10 to cancel, and we see your email the next day, August 11, we will use August 10 as the cancellation date.