FAQ for Guests Support Center

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Can I cancel my booking?

We use the following cancellation conditions:

- In case of cancellation within 24 hours after booking you are entitled to full refund of the booking amount.

- In case of cancellation up to the 42nd day before the start of the stay, the cancellation costs are 30% of the travel sum, plus the booking costs.

- In case of cancellation from the 42nd to the 28th day before the start of the stay, the cancellation costs are 60% of the travel sum, plus the booking costs.

- In case of cancellation from the 28th day until the first day of stay, the cancellation costs are 90% of the travel sum, plus the booking costs.

- In case of cancellation on the first day of stay or later, the cancellation costs are 100% of the travel sum, plus the booking costs.

The legal right of withdrawal is excluded with regard to renting holiday homes. If a booking (s) must be canceled, we would like to hear from you as soon as possible. You can do this directly through your account. In some cases we can cancel a booking free of charge, depending on the payment and cancellation conditions that apply to the relevant nature house. The possible cancellation costs vary per cottage, due to the fact that many of our landlords as well as tour operators use their own payment and cancellation conditions, which they send to guests after receiving a booking request by e-mail.