FAQ for Guests Support Center

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What are the costs for canceling my booking?

The amount depends on the date you cancel:

We use the following cancellation conditions:

- In case of cancellation within 24 hours after booking you are entitled to full refund of the booking amount.

- In case of cancellation up to the 42nd day before the start of the stay, the cancellation costs are 30% of the travel sum, plus the booking costs.

- In case of cancellation from the 42nd to the 28th day before the start of the stay, the cancellation costs are 60% of the travel sum, plus the booking costs.

- In case of cancellation from the 28th day until the first day of stay, the cancellation costs are 90% of the travel sum, plus the booking costs.

- In case of cancellation on the first day of stay or later, the cancellation costs are 100% of the travel sum, plus the booking costs.

The legal right of withdrawal is excluded with regard to renting holiday homes. If a booking (request) has to be canceled, we would like to hear from you as soon as possible.

If the payment does not take place through Natuurhuisje, the landlord / tour operator can apply different cancellation conditions.

If you have taken out insurance and you have had to cancel your reservation due to a valid and demonstrable reason for the insurance, you may be entitled to a refund. Please contact your insurance for this.