FAQ for Guests Support Center

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When I book online, how can I be sure that my booking is successful?

After placing a booking request, the owner of the relevant nature house will receive a booking request. Once the landlord has approved the booking request, you will immediately receive a confirmation by email. We ask our hosts to respond as quickly as possible, preferably within 24 hours. Have the 24 hours passed, but the host still has not responded? Then we will send the landlord a reminder.