Why were the website and app temporarily offline?

On Wednesday 21 October, a technical issue was discovered in PHP, the programming language that part of our platform is built with. We took immediate action and decided to take our website and app offline as a precaution. This way, we prevented any potential risks. The issue has since been resolved and the website and app are back online.

Was this a cyber incident?

No, this was not a cyber incident. A technical issue was discovered in PHP, the programming language that part of our platform is built with. As a precaution, we temporarily took our website and app offline to prevent any potential risks.

Is my personal data safe?

There are no indications that personal data has been accessed or stolen. We took immediate action and temporarily took the website and app offline as a precaution to prevent any potential risks.

Has anything changed about my booking?

No, existing bookings have simply remained in place. You don't need to do anything.

Are the website and app back online?

Yes, the website and app are fully available again. The issue has been resolved. We apologise for any inconvenience. Are you still experiencing issues? Please feel free to contact us.

Is your platform safe from cyber incidents?

We take the cyber security of our website and app extremely seriously. That is why we continuously monitor our systems and take immediate action whenever we see a potential risk. As a precaution, we prefer to take our systems offline for a while, so that we don't take any risks.

Where can I go with questions about my booking?

Our support team is happy to help. You can reach us at info@nature.house.