Why are the website and app offline?

On Wednesday 21 October, a technical issue was discovered in PHP, the programming language that part of our platform is built with. We took immediate action and decided to take our website and app offline as a precaution. This way, we prevent any potential risks. We are investigating the issue so that the website and app can be back online as soon as possible.

Is this a cyber incident?

No, this is not a cyber incident. A technical issue was discovered in PHP, the programming language that part of our platform is built with. As a precaution, we have taken our website and app offline to prevent any potential risks.

Is my personal data safe?

At this moment, there are no indications that personal data has been accessed or stolen. We took immediate action and took the website and app offline as a precaution to prevent any potential risks. We are investigating the issue carefully.

Will my booking remain in place?

Yes, existing bookings remain in place. You don't need to do anything.

When will the website and app be back online?

We are doing our best to make the website and app available again as soon as possible. As soon as the issue is resolved and we are certain that everything is safe, we will be back online. We apologise for any inconvenience.

Is your platform safe from cyber incidents?

We take the cyber security of our website and app extremely seriously. That is why we continuously monitor our systems and take immediate action whenever we see a potential risk. As a precaution, we prefer to take our systems offline for a while, so that we don't take any risks.

Where can I go with questions about my booking?

Our support team is happy to help. You can reach us at info@nature.house.