FAQ for Guests Support Center

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Are there any exceptions in the cancellation policy?

We cannot deviate from our cancellation policy, but you are free to contact the landlord about this. We apply, also during the current situation with the Corona virus, the following cancellation conditions:

- In case of cancellation within 24 hours after booking, you are entitled to a full refund of the booking amount.

- In case of cancellation up to the 42nd day before the start of the stay, the cancellation fee is 30% of the travel sum.

- If canceled from the 42nd until the 28th day before the start of the stay, the cancellation fee is 60% of the travel sum.

- If canceled from the 28th day to the first day of stay, the cancellation fee is 90% of the travel sum.

- If canceled on the first day of stay or later, the cancellation fee is 100% of the travel sum.


The legal right of withdrawal is excluded with regard to renting vacation homes. If a booking (request) must be cancelled, we would like to hear from you as soon as possible. This can be done directly through your account.