FAQ for Guests Support Center

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Is moving my booking free of charge?

If you want to move your booking because of the current situation with the Coronavirus, this is free of charge from Nature.house. Please note that the cancellation conditions of the original booking dates remain valid, even if the booking has been rescheduled.  If there is a price difference by moving the booking, or the landlord charges a rebooking fee, you can arrange this with the landlord. For this you can contact the landlord of the nature house. You can find these contact details in the booking confirmation you received in the mail 'Your booking has been approved'. Did you succeed in agreeing a new period with the landlord? Then the landlord is best to send us an email with the booking code and the new dates, so we can convert the booking. Both you and the landlord will receive a confirmation in the mail.